Terms & Conditions

Ward Freman Swimming Pool

Terms and Conditions

Swimming Memberships

  • Memberships include all general, lane and fun swim sessions plus access to standard Aqua classes. 
  • Memberships are sold with the understanding that session timetables may occasionally change, sometimes at short notice. Some sessions may require advance booking.
  • 9 day advance booking is standard.
  • We may occasionally have special and premium events which are not included in swimming memberships and must be paid for in addition to your membership.

Membership Number and Photo Identification

  • Your membership may only be used by you, the named person. Each member will be provided with a personal membership number which they will be required to present on each visit to the Ward Freman Swimming Pool.
  • The Ward Freman Community Pool Group may enforce the use of members’ photographs should any other person be found to be using your membership fraudulently. 
  • You have the option of adding your own photo to your membership profile, which we strongly encourage members to do as this reduces time taken to verify your identity when checking in at the pool. 
  • Should any other person be found to be using your membership, your membership will be at risk of being blocked and further access to the pool may be denied. Usage will be monitored and if abused, your membership may be cancelled with no refund provided for any unused part of the membership.

Membership Freeze – ‘Pause your membership’

  • Customers with a monthly membership (excluding Buntingford Swim! memberships) may request a temporary pause or freeze to their membership in the event of prolonged absence, serious illness or injury. 
  • A freeze is available for a minimum of 1 calendar month up to a maximum of 6 calendar months. 
  • To request a freeze please email me********@************ol.org stating your name,  membership number, reason and duration of requested freeze.  

Cancelling your Membership

  • Should you wish to cancel your membership please contact us at me********@************ol.org We do not provide a refund for part months of membership.

Buntingford Swim! memberships – Learn to swim

  • Learn to swim lessons are purchased through Buntingford Swim! memberships. 
  • Buntingford Swim! membership entitles the named user to one 30 minute lesson per week. Lessons run as usual on Bank Holidays and school holidays, except over Christmas when there is a two week break in lessons. 
  • Lessons are paid for one month in advance and you must give one month’s notice if you wish to terminate your Buntingford Swim! membership.
  • You will receive a Buntingford Swim! hat in the appropriate class colour which must be worn. This helps instructors and lifeguards identify which group children should be in. Replacement hats for loss or damage must be purchased from reception.
  • Certificates and badges are awarded for passing each stage and are included in the membership. 
  • Anyone with a Buntingford Swim! membership can enjoy unlimited free public swimming sessions (under 8’s must be accompanied by a paying adult). 
  • Freezes are unavailable on Buntingford Swim! memberships. They may however be suspended immediately for medical reasons if a doctor’s note is provided. Any unused credit will be held on account until you request to restart your Buntingford Swim! Membership. We are unable to reserve spaces in specific swim stages when your membership is suspended and thus we cannot guarantee commencement in the same class on reactivation. 
  • You may request to be relocated to new lesson days and times permanently by emailing le*****@************ol.org but not for one-off lessons.
  • Participants attending lessons should wait for the instructor at the designated area for each class on the poolside. Parents/guardians with children under 8 must wait with their child until the instructor collects the class. Children under 8 should be collected from the instructor on the poolside at the end of the lesson.
  • Participants must not enter the water until told to do so by the instructor.
  • Parents/guardians are not permitted to wait on the poolside during the lesson.
  • Parent/guardians of children under 8 must stay in the building during the lesson time
  • Parents/guardians accompanying children onto the poolside must remove outdoor shoes or wear protective overshoes. 

General Terms & Conditions

Booking Sessions

  • Please only book sessions you are going to attend. 
  • If you are unable to attend bookings, you must cancel as soon as possible, which allows other patrons to book. If the booking was a “pay as you go” and you cancel with more than 4 hours notice your account will be credited for the session. If you cancel with less than 4 hours notice you forfeit the session fee.
  • If you fail to attend a booked session it will be noted. Three “no shows” in any 30 day period will result in a booking freeze for 7 days.  
  • Waiting Lists will be available on most high demand sessions, when a session becomes full, a waiting list will be utilised. When people cancel themselves from a session, those patrons on a waiting list will be communicated with via notifications (for App users) or Email. Communications are sent to everyone on the waiting list at the same time.
  • We reserve the right to cancel any bookings we deem to be excessive including any sessions that are simultaneous where it is clear that the customer could not undertake both at the same time.

Child Admission Policy

  • One adult can only supervise up to two under 8’s in the water
  • Children aged 8 and over who are non or weak swimmers must be accompanied by an adult in the pool
  • Children aged 8 and over must change in the changing room assigned to their sex at birth. 
  • Children under 12 using the pool must be accompanied by an adult. 
  • Any child who is not yet toilet trained must wear a suitable swim nappy.

Change of Details

  • Should your personal details change, please update them in the profile area when you log into our booking system. Alternatively call 01763 878580, email in**@************ol.org or pop into the pool and we can change your details for you.  

Prices

  • Prices may be reviewed at any point and we undertake to provide at least 30 calendar days’ notice of any price change. 

Concession Rates

  • Concessions are available for pay as you go sessions for:
    • Seniors aged 66+
    • Students aged 16-18 inclusive
    • Those aged 19 and over in full time education (Student ID card must be shown)
    • Those in receipt of Full Time Carers Allowance, Personal Independence Payments or Universal Benefits (excluding Child and Working Tax Credit)

Disruption

  • Where we have to alter hours of business or change activity programmes, every attempt will be made to provide advance notice and to minimise disruption and inconvenience. Pro rata refunds may be offered where disruption is significant and set to continue for an extended period.

Conduct

  • We respect the rights of our visitors, customers, members and staff and will not tolerate violent, abusive or intimidating behaviour. Anyone exhibiting unacceptable behaviour will be asked to leave the premises, denied further entry, have membership terminated and may be prosecuted. CCTV cameras are in operation. 

Personal Property, Injury, Illness and Death

  • We accept no responsibility for loss or damage to visitor’s or member’s personal effects, or personal injury to the visitor or member whilst on Ward Freman Community Pool Group CIO property, except in so far as such loss, damage or injury is, by law, incapable of exclusion.
  • You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition which might interfere with you exercising safely, before you use our equipment and facilities you should get advice from a relevant medical professional and follow that advice. 

Privacy Policy

  • For details of how we use the personal information you provide, please see our Privacy Notice on our website. www.wardfremanpool.org